Cancellation Policy
Cancellation by us (scroll down for cancellation by you)
- Every attempt will be made to ensure that WCK activities run as scheduled. However we reserve the right to close WCK or stop hire at any time without notice due to unsuitable conditions, forecasts, and prevailing weather conditions, to ensure the scheduled activity has the required minimum number of participants or due to any other factors beyond our control or if we feel that there are any unmanageable risks.
- In the event that WCK is closed then the pursuant to this clause we may at our sole discretion offer you another session or part session without further charge offer you a reasonable refund.
- WCK may at its sole discretion cancel any bookings that have not been confirmed (i.e paid in full) prior to the activity.
- If you have already commenced your activity when it is cancelled or closed pursuant to clause 2.1 we will take any time you have spent at WCK into account when deciding how best to reasonably compensate you.
- WCK shall not be liable for any failure to observe or delay complying with any of the activity arrangements due to any cause out of their control, this may include, but not limited to, environmental disasters, acts of war or terrorism and major equipment failure.
- We will not accept liability for any other costs howsoever incurred by you or any other individuals or third parties.
- If we have to cancel due to bad weather then you will be offered another chance to re-book a new activity slot at no extra cost or can request a full refund at this stage only.
- If we have to cancel due to any other causes you will be informed 2 days in advance of your activity session. You will be offered an alternative session without further charge.
Cancellation by you
- The customer has the right to cancel any sessions by giving WCK notice in writing (letter or email) or telephone conversation with a member of management.
Payment for the cancelled session will be as follows:
- If cancelled 48 hours prior to booking start time we will refund your booking fee less 3% of total order value (min charge of £1.50). This is to cover transaction/admin costs we are unable to reclaim.
- If cancelled within 48 hours of booking start time we are unable to offer a refund.
- Adjustment or rescheduling of bookings: requests made prior to 24 hours of booking time will be adjusted or rescheduled without charge for the first adjustment , any further adjustments to your booking will incur a £5 charge. All adjustments or rescheduling requests are subject to availability.
- Once a booking has been rescheduled then no refund can be awarded.
